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How Jitaba Handles Your Personal Information

This page explains what personal data Jitaba collects when you access our lobby, how we use it, and what rights you have over it. Access to our platform depends on your local law and eligible regions.

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is handled, want to request access to your records, or need to report a concern, our support team is available through the channels below. Response times may vary depending on the nature of your request.

Team online

Live Chat

Start a chat from the account menu for privacy questions or data access requests. Available during standard support hours.

Email Support

Send your data request or privacy concern to our support address. Include your registered account details for faster handling.

Account Settings

View and update your personal details, communication preferences, and cookie settings directly from your account dashboard.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data handling practices across all account and payment activity on Jitaba. Here is what that looks like in practice.

Encryption in Transit

All data exchanged between your device and our servers — including bKash and Nagad payment flows — is protected with SSL encryption throughout the session.

Retention and Deletion

Account data is kept while your account is active. Once you close your account, we process deletion requests for data not subject to a legal or operational hold.

Cookie Controls

We use session cookies to maintain your lobby state and analytics cookies to measure page performance. You can adjust or withdraw cookie consent via your browser at any time.

Data Access Requests

You can request a copy of the personal data we hold on your account. Submit your request through live chat or email and we will respond within a reasonable timeframe.

What We Collect and Why

Jitaba Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account or make a transaction through bKash, Nagad, or Rocket, we collect the information needed to process that activity — your account details, payment reference numbers, and device identifiers. We do not sell your personal data to third parties. We retain transaction

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records as required by our operational obligations, and we store account data only for as long as your account remains active or as required to resolve disputes. If you close your account, you can request deletion of personal data that is not subject to a retention
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obligation. Our data practices apply to all users where the service is available under local law and eligible regions. Cookies and similar tracking tools are used to keep your session active, remember your lobby preferences, and measure how pages load on your device. You can manage
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cookie preferences through your browser settings at any time. We use SSL encryption across all account and payment flows to protect data in transit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

Answers to the questions we hear most often about how personal information is handled on Jitaba.

We collect your name, contact details, and the information needed to verify your account. Payment method details like bKash or Nagad references are recorded when you make a transaction.

We do not sell your personal data. We share information only with payment processors like bKash, Nagad, and Rocket as needed to complete your transactions, and with service providers under confidentiality obligations.

Most personal data is deleted upon a valid account closure request. Some transaction records may be retained longer where required by operational or legal obligations before deletion is completed.

Yes. Contact our support team via live chat or email with your account details. We will compile and send you the personal data we hold on your account within a reasonable timeframe.

Log in and go to your account settings to update contact details and communication preferences. For corrections that cannot be made there, reach out to support directly through live chat.

Yes. All payment flows — including bKash, Nagad, and Rocket transactions — are processed over SSL-encrypted connections. We store only the reference data needed to track and verify each transaction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Jitaba Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Encryption in Transit

Retention and Deletion

Cookie Controls

Data Access Requests

Common Questions About Your Data

01 What personal data does Jitaba collect when I register?

02 Does Jitaba share my data with third parties?

03 How long is my data kept after I close my account?

04 Can I request a copy of my personal data?

05 How do I update or correct my personal information?

06 Is my payment data secure when I use bKash or Nagad?

Privacy Policy

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